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Frequently Asked Questions

Can I request a customization that is not included in the standard options?

Of course! We're always open to unique ideas. Contact us via the form with the details of your request, and we'll get back to you quickly to see what's possible.

Is it possible to place a bulk order for an event or a business?

Yes, we offer customized quotes for bulk orders. Please specify the number of products you require and your customization options in the contact form, and we will send you a tailored proposal.

How long does it take to receive a response after submitting a request?

Our team strives to respond to all requests within 48 business hours.

Can I modify my order after I've placed it?

If you need to modify an order, please contact us as soon as possible. Depending on the production status, we will do our best to accommodate your request.

What are the delivery times for orders?

Delivery time depends on the product, and an estimate is provided on each product page. The good news? Delivery is free for orders over €30!

What should I do if my product is damaged or does not match my order?

We do everything we can to ensure your experience is perfect. If a problem arises, please contact us with your order number and a photo of the product in question so we can assist you promptly.

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  • Livraison rapide et fiable pour votre commande.

    Free shipping

    Free shipping for orders over €30

  • Un service client réactif et disponible.

    Customer service

    Have a question? Contact us via our form or by email

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